FAQ

Our Naperville Design Center is located at 720 N Washington Street, Naperville, IL 60563. Call (630) 357-3331 to discuss your project, confirm current showroom hours, or ask about the samples you would like to see before visiting.

Our Geneva location is at The Roosevelt, 128 E State Street Suite 117, Geneva, IL 60134. Call (630) 488-3000 to speak with our team, confirm current hours, and check entrance access before visiting.

Our warehouse and administrative offices are located at 1051 Frontenac Road, Naperville, IL 60563. Visits are by appointment only. Call (630) 236-2200 to arrange your visit and confirm any order-related instructions. Frontenac Road is accessible from North Aurora Road between Route 59 and Eola Road.

We serve Naperville, Geneva, Aurora, St. Charles, Wheaton, and surrounding communities in Chicago’s western suburbs. Contact our Naperville team at (630) 357-3331 or Geneva team at (630) 488-3000 with your project address to confirm service availability.

We offer carpet, carpet tile, hardwood, laminate, tile, and luxury vinyl, along with area rugs and runners. Our team can help you compare materials based on room use, appearance, maintenance needs, and budget. We also offer countertops and window coverings.

Many luxury vinyl products are suitable for moisture-prone rooms, but the exact product must be approved for the application. Review water-warranty limits, installation requirements, and maintenance instructions. A waterproof flooring material does not make the entire room or subfloor waterproof, so leaks and underlying moisture still require attention.

Solid hardwood is made from a single piece of wood. Engineered hardwood has a real wood surface over a layered base. The right choice depends on the product, subfloor, room conditions, and installation method. Refinishing potential depends on construction and the remaining usable wood thickness.

Laminate typically uses a printed decorative layer and protective surface over a wood-fiber core. Hardwood has a real wood surface. Compare appearance, cleaning needs, water limits, installation requirements, and total installed cost. Our team can help you review suitable options for your space.

Consider foot traffic, pets, spills, comfort, and maintenance. Carpet fiber and construction affect softness and wear, while tile selection involves surface finish, grout, and intended-use ratings. Tell our team how each room is used so we can help you compare appropriate products.

Yes. We offer custom rug fabrication, allowing you to select a size, shape, material, color, and finishing details suited to your room. Bring measurements and furniture photos so our team can help you explore a rug that works with your layout and existing flooring.

Yes. We offer runners and custom rug fabrication. Share the dimensions, intended location, and preferred style with our team. Confirm material suitability, finished dimensions, edge treatment, and any installation requirements before placing your order.

Start with the room dimensions, furniture placement, door clearances, and the amount of exposed floor you prefer. A custom rug can help when standard sizes do not fit well. Ask our team about materials and a rug pad compatible with the underlying floor.

Yes. We offer free virtual consultations with our designers. Schedule through our website and share project details, photos, and inspiration before the appointment. Your consultant can help you compare flooring ideas for your space and budget and discuss sample options.

Yes. Our website offers a room visualizer for featured flooring and a kitchen visualization tool. These can help narrow your choices. Compare physical samples in your own lighting before deciding, because screen settings and surrounding finishes can change how colors appear.

Yes. We offer countertops and window coverings in addition to flooring, rugs, and runners. Bring photos, inspiration images, and examples of existing finishes so our team can help you explore coordinated colors, textures, and materials. Confirm selections and project requirements with your consultant.

Yes. We offer carpet, hardwood, laminate, vinyl, and tile installation. Discuss your selected product, existing flooring, subfloor conditions, and project goals with our team. Confirm the preparation work, installation details, and responsibilities included in your written estimate.

Yes. We offer hardwood refinishing. The floor’s construction, condition, remaining wood thickness, and previous sanding help determine whether refinishing is appropriate. Ask our team to assess your floor and discuss restoration or replacement options before planning the work.

Yes. We provide commercial flooring products and installation for business properties. Share your property type, expected traffic, maintenance needs, access requirements, and deadline. Our team can help you compare products and discuss an installation scope suited to your space.

Yes. Our commercial flooring offerings include environmentally preferable product options. Tell our team about your project’s sustainability goals and documentation requirements. Ask for product-specific information relevant to your project; certification or credit eligibility depends on the selected material and applicable requirements.

Ask our team for instructions specific to your project. Confirm arrangements for furniture, personal belongings, pets, and access to the work area. Clarify which preparation tasks are included, which you need to complete, and when rooms can be used again after installation or finish application.

Call our Naperville team at (630) 357-3331 or Geneva team at (630) 488-3000, or complete the contact form on our website. Share your project address, the rooms involved, preferred products, and any deadline so we can discuss the next steps for your estimate.

Pricing depends on material selections, room size, installation method, and preparation requirements. Existing flooring removal, subfloor work, underlayment, transitions, and custom details may affect the total. Request a written estimate identifying the products and services included in your project.

Timing depends on product availability, custom fabrication, project size, preparation, and the installation calendar. Refinishing also involves drying or curing time. Tell our team about deadlines early and confirm the expected schedule before arranging furniture delivery, moving, or other work.

Yes. We offer financing options. Visit the financing page on our website or contact your design center for current programs and application details. Approval, eligibility, interest, fees, and repayment terms depend on the provider and the option you choose.