Our Warranty

Lifetime Installation Warranty

Your flooring design consultation includes insight into both current trends and classic fashions from visionary layout artists.  Your investment is then secured with an excellent warranty.  We guarantee the quality of workmanship to be professional and in keeping with industry standards.  Should further installation service, attributable to the original installation of your flooring by Great Western Flooring authorized independent contractors, be required during the life of your floors, we will return and provide that service at no cost to you. + View additional details

Terms & Contract Limits

This contract’s standard warranty is a non-transferable limited lifetime warranty for the original Buyer. Upon request of Buyer, Seller shall assign all transferable warranties of the merchandise to Buyer. Seller warrants that the merchandise will conform to the description contained in the contract. The merchandise will be fit for the ordinary purposes for which the merchandise is used, the merchandise is first quality material, the installation, if performed by Seller, will be done in a workmanlike manner according to industry standards and the merchandise and installation will be free from defects. SELLER MAKES NO OTHER WARRANTY OF ANY KIND WITH RESPECT TO THE GOODS, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND THE FOLLOWING ARE SPECIFICALLY EXCLUDED FROM THIS CONTRACT AND WARRANTY:

  1. Grout joint cracking or flaking and/or caulking cracks as these are not defects in the merchandise or installation. Regular maintenance during the first year while the home is settling is a requirement of the homeowner;
  2. Grout color shading or color inconsistency is normal and not a defect in the merchandise or the installation;
  3. Job site conditions, such as lighting, surrounding paint colors, which alter the appearance of Sellers products are not a defect in the merchandise or the installation;
  4. Visible seams, seam locations, carpet pile crushing, shading, matting, yarn pulls, or soiling of these are not defects in the merchandise or the installation;
  5. Commercially acceptable dye lot and color variations among samples and production runs as defined by industry standards; Showroom sample colors may vary from production runs of products installed; Seller is not responsible for padding color or manufacturer brand, Seller will furnish a padding which meets the type and density only;
  6. Merchandise shortages or overruns when either the quantity sold is based on measurements, plans or estimates submitted by Buyer or Buyer is installing the merchandise;
  7. CONSEQUENTIAL AND INCIDENTAL DAMAGES FOR ANY REASON WITHIN OR BEYOND THE SELLERS CONTROL;
  8. Expansion and contraction of hardwood floors is normal and is not considered a defect. Airborne particles, which come in contact with the floor finish prior to proper drying is not a defect and should be expected;
  9. Discoloration of installed products, which is the result of the exposure to sunlight, is not covered under warranty.

Remedies

Buyer’s exclusive remedy for breach of the above warranty pertaining to the merchandise shall be the repair or replacement of any defective merchandise, at Seller’s expense, provided, however, that Buyer shall not be entitled to such remedy unless Seller receives written notice of such defect within one year of the date of delivery of installation, and Buyer allows Seller to inspect and correct alleged defect.


Warranty Details

Lifetime Installation Warranty: “Life of the Floor” is defined by lifespan of the homeowner’s occupancy and/or the life expectancy of the floor based on the manufacturer’s expected life of the product in collaboration with their warranties, which ever comes first.

This Lifetime Limited Installation Warranty is valid only for original owner-occupied residential installations performed by Great Western Flooring authorized independent contractors and will be invalid if the flooring condition is due to lack of or improper maintenance, cleaning, abuse, excessive moisture or temperature variations, home settling or excessive movement due to expansion and contraction, vandalism, alteration or normal wear and tear.

Please note that in most installations, seams are necessary.  Our installers are trained to minimize seams; however, seams are inevitable and may be visible.  This is normal and should be expected, and is not covered by this Limited Installation Warranty. Tile and stone must be installed with Durock, SuperFlex mortar, XT grout to qualify for a lifetime installation warranty.  It is the responsibility of the buyer to retain replacement materials in the instance that additional material is needed for replacement purposes. If replacement material is not available (i.e. material is discontinued or unavailable) at time of repair, GWF will find a close, but not guaranteed to be exact, substitute. 

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